Terms of Service

These Terms govern your use of the Abejora time-tracking service ("the Service"). By creating an account you agree to them. If you are accepting on behalf of an organisation, you confirm you are authorised to bind that organisation.

Who you are contracting with

• Abejit BV, a company incorporated in Belgium, trading as Abejora.
• Registered office: Boeimeerstraat 19, 2820 Bonheiden, Belgium.
• Company and VAT number: BE 0704.662.834.
• Email: [email protected]
• Website: https://www.abejora.com

Email reaches us for every purpose covered by these Terms, including legal notices, privacy requests and support.

The Service

The Service lets you and your teammates record time against projects and produce reports. We provide it on a subscription basis following a free trial. We may change or discontinue features, giving reasonable notice of material changes.

Your account and workspace

• You are responsible for activity under your account and for keeping credentials secure.
• Workspace owners control membership and may remove members or delete the workspace.
• You must provide accurate billing and (where applicable) VAT information.

The trial

A new workspace starts a 90 day trial. The trial is free and takes no card. It does not turn into a paid subscription by itself: if no payment method has been added when the 90 days end, the subscription pauses and the workspace is locked instead of being charged. Nothing is billed and no payment details are collected unless you choose to subscribe. Your data is kept while a workspace is paused and becomes reachable again when you subscribe.

Subscription and billing

Paid plans are sold and billed by Stripe, which acts as merchant of record: Stripe is the seller of record for the transaction, handles payment and tax, and issues the invoice or receipt for it. The price, the billing period and any taxes are shown before you confirm the plan, and again in the billing portal where you add a card and the first payment is taken. A subscription renews for the same period until it is cancelled.

You can add a card, change plan or cancel at any time from the billing portal in your workspace Settings. Cancelling stops future renewals; a period already paid for is not otherwise refunded, except where the law requires it and under the consumer right of withdrawal below, which is refunded in full.

Right of withdrawal (consumers)

If you are a consumer resident in the EU you have 14 days to withdraw from a distance contract without giving a reason. Signing up forms no paid contract: the trial is free and takes no card. The paid contract is formed when you first pay, so the 14 days run from that first payment.

To withdraw, email [email protected] within those 14 days from your account email address. No particular wording is needed. We refund the payment in full, and we do not ask you to pay for the part of the period you already used.

Acceptable use

Don't misuse the Service: no unlawful content, no attempts to breach security or disrupt availability, and no reselling access without permission.

Your data

You retain ownership of the data you enter. Our handling of personal data is described in the Privacy Policy. You can export or delete your data as described there.

Data processing

For the content you record in your workspace you are the data controller and we are your processor. This section is our processing agreement with you under Article 28(3) of the GDPR. If your organisation needs a signed standalone agreement, ask at [email protected].

• Subject matter and duration: processing workspace content so that we can provide the Service, for as long as your account is active. On deletion we remove it from the live Service immediately; it survives in the database backups until they age out of the 30 day retention window.
• Nature and purpose: storing, organising, displaying, backing up and reporting on the time records and related data your workspace enters, and nothing else. We do not sell it, and we do not use it to train models.
• Types of personal data: names and email addresses of workspace members, the time entries they record, and the clients, projects, tasks and rates those entries reference.
• Categories of data subjects: your workspace members, and any individuals you name in your own client, project or task records.
• Documented instructions: we process workspace content only on your instructions, which these Terms and your use of the Service constitute, unless EU or member state law requires otherwise, in which case we tell you before processing unless that law forbids it.
• Confidentiality: everyone we authorise to process workspace content is bound by confidentiality.
• Security: we apply measures appropriate to the risk, including encryption in transit, isolation between workspaces enforced in the database itself, access control by role within a workspace, encrypted deployment secrets, hosting in the EU, regular backups to EU object storage, and a scheduled, automated restore rehearsal.
• Sub-processors: you give general authorisation for the sub-processors listed in the Privacy Policy. We bind each to equivalent obligations and remain responsible for their performance. We announce an addition or replacement by email before it takes effect, and you may object by terminating your subscription before that date.
• Assistance: we help you answer data subject requests and meet your obligations on security, breach notification and data protection impact assessments, taking into account the nature of the processing and the information available to us. We notify you without undue delay after becoming aware of a personal data breach affecting your workspace content.
• Deletion or return: at the end of the Service you can export your workspace content, and we delete it, except what we must keep by law as described under Retention in the Privacy Policy, and except copies inside backups, which age out on the retention window stated there.
• Audits: we make available the information needed to demonstrate compliance with this section and support audits carried out by you or an auditor you appoint, on reasonable notice and without disrupting the Service or other customers.

Warranties and liability

The Service is provided "as is" to the extent permitted by law. Nothing in these Terms limits liability that cannot be limited under applicable law.

Termination

You may stop using the Service and delete your workspace at any time. We may suspend or terminate accounts that violate these Terms.

Governing law and jurisdiction

These Terms are governed by Belgian law, and the courts of the registered seat of Abejit BV have jurisdiction over disputes arising from them.

If you are a consumer, this does not take anything away from you. You keep the right to bring proceedings in the courts of the EU country where you live, and you may be sued only there. Nothing in these Terms removes the mandatory consumer protections of the law of your country of residence.

Contact

Questions about these Terms: [email protected].