Terms of Service

These Terms govern your use of the Abejora time-tracking service ("the Service"). By creating an account you agree to them. If you are accepting on behalf of an organisation, you confirm you are authorised to bind that organisation.

For business use only

The Service is sold to businesses and professionals, including self-employed people trading under an enterprise number. By creating an account you confirm that you use it for your business or profession and not as a consumer. Consumer protection rules, such as the consumer right of withdrawal, therefore do not apply to this contract.

Who you are contracting with

• Abejit BV, a company incorporated in Belgium, trading as Abejora.
• Registered office: Boeimeerstraat 19, 2820 Bonheiden, Belgium.
• Enterprise and VAT number: BE 0704.662.834, RPR Antwerpen, afdeling Mechelen.
• Email: [email protected]
• Contact form: www.abejora.com/contact

The Service

The Service lets you and your teammates record time against projects and produce reports. We provide it on a subscription basis following a free trial. We may change or discontinue features, giving reasonable notice of material changes.

Support

Support is by email at [email protected] and through the contact form on our website. We answer within two working days. Support is included in every plan.

Availability

We work to keep the Service available at all times, but we do not guarantee uninterrupted availability and offer no uptime commitment. We announce planned maintenance that interrupts the Service in advance where we can.

Your account and workspace

• You are responsible for activity under your account and for keeping credentials secure.
• Workspace owners control membership and may remove members or delete the workspace.
• You must provide accurate billing and (where applicable) VAT information.

The trial

A new workspace starts a 90 day trial. The trial is free and takes no card. It does not turn into a paid subscription by itself: if no payment method has been added when the 90 days end, the subscription pauses and the workspace is locked instead of being charged. Nothing is billed and no payment details are collected unless you choose to subscribe. Your data is kept while a workspace is paused and becomes reachable again when you subscribe.

Subscription, renewal and refunds

Paid plans are sold and billed by Stripe, which acts as merchant of record: Stripe is the seller of record for the transaction, handles payment and tax, and issues the invoice for it. The price and the billing period are shown before you confirm the plan, and again in the billing portal where you add a card and the first payment is taken.

Prices exclude VAT, which Stripe adds to each invoice where it applies. There is no set-up fee and no other charge.

A subscription renews automatically for the same period, a month or a year, until it is cancelled. You can add a card, change plan or cancel at any time from Manage billing, in your workspace Settings under Billing. Cancelling ends the subscription straight away. The unused part of the period already paid is credited pro rata and taken off your next invoice, should you subscribe again; ask us at [email protected] and we refund it instead. If we end the Service without cause (see Termination), we refund the unused part of the period you paid for.

Acceptable use

Don't misuse the Service: no unlawful content, no attempts to breach security or disrupt availability, and no reselling access without permission.

Intellectual property

The Service, its software, design and documentation belong to us. A subscription gives you the right to use the Service for as long as it runs; it does not transfer any of these rights to you.

Your data

You retain ownership of the data you enter. Our handling of personal data is described in the Privacy Policy. You can export or delete your data as described there.

Data processing

For the content you record in your workspace you are the data controller and we are your processor. This section is our processing agreement with you under Article 28(3) of the GDPR. If your organisation needs a signed standalone agreement, ask at [email protected].

• Subject matter and duration: processing workspace content so that we can provide the Service, for as long as your account is active. A deletion takes it out of the live Service; it survives in the database backups until they age out of the 30 day retention window.
• Nature and purpose: storing, organising, displaying, backing up and reporting on the time records and related data your workspace enters, and nothing else. We do not sell it, and we do not use it to train models.
• Types of personal data: names and email addresses of workspace members, the time entries they record, and the clients, projects, tasks and rates those entries reference.
• Categories of data subjects: your workspace members, and any individuals you name in your own client, project or task records.
• Documented instructions: we process workspace content only on your instructions, which these Terms and your use of the Service constitute, unless EU or member state law requires otherwise, in which case we tell you before processing unless that law forbids it.
• Confidentiality: everyone we authorise to process workspace content is bound by confidentiality.
• Security: we apply measures appropriate to the risk, including encryption in transit, isolation between workspaces enforced in the database itself, access control by role within a workspace, encrypted deployment secrets, hosting in the EU, regular backups to EU object storage, and a scheduled, automated restore rehearsal.
• Sub-processors: you give general authorisation for the sub-processors listed in the Privacy Policy. We bind each to equivalent obligations and remain responsible for their performance. We announce an addition or replacement by email before it takes effect, and you may object by terminating your subscription before that date.
• Assistance: we help you answer data subject requests and meet your obligations on security, breach notification and data protection impact assessments, taking into account the nature of the processing and the information available to us. We notify you without undue delay after becoming aware of a personal data breach affecting your workspace content.
• Deletion or return: at the end of the Service, on your request, we export your workspace content for you and delete it, except what we must keep by law as described under Retention in the Privacy Policy, and except copies inside backups, which age out on the retention window stated there.
• Audits: we make available the information needed to demonstrate compliance with this section and support audits carried out by you or an auditor you appoint, on reasonable notice and without disrupting the Service or other customers.

Warranties and liability

The Service is provided "as is". We do not warrant that it is free of errors or that it suits a particular purpose. You remain responsible for checking the figures you charge your own clients.

Our total liability under these Terms is limited to the fees you paid us in the 12 months before the event that gave rise to the claim. We are not liable for indirect or consequential loss, including lost profit, lost revenue or lost data. These limits do not apply to fraud, to wilful misconduct, or to anything else the law does not allow to be limited.

Termination

You may stop using the Service and delete your workspace at any time. We may end your subscription without cause by giving 30 days' notice by email. We may suspend or terminate an account straight away if it breaches these Terms in a serious way.

For 30 days after any termination you can ask us for an export of your workspace content, from Settings under Account or at [email protected].

Changes to these Terms

We announce a change to these Terms by email at least 30 days before it takes effect. If you do not agree with it, you can cancel before that date. Using the Service after that date means you accept the new Terms.

Governing law and jurisdiction

These Terms are governed by Belgian law, and the courts of our registered seat have jurisdiction over disputes arising from them.

Contact

Questions about these Terms: [email protected].